Shipping policy
Shipping Policy
This Shipping Policy describes how orders placed through our website are handled, prepared, and delivered by Wonders Promo Inc (“we”, “us”, or “our”).
Company Information
Company Name: Wonders Promo Inc
Address: 140 E 19th Ave Ste 514, Denver, CO 80203, United States
Email: info@wonderspromohome.com
Phone: +1 (970) 257-8338
Shipping Area
At this time, we ship orders within the United States only. Orders with shipping addresses outside our available service area may not be accepted, or we may contact the customer to cancel and issue a refund.
Shipping Carriers
We use trusted shipping providers such as USPS, UPS, and FedEx to deliver customer orders. The carrier selected for each shipment may vary depending on the order size, package weight, delivery address, and available shipping services.
Order Processing Time
Our products mainly include home décor pieces, vases, handcrafted ornaments, and related artisan-style decorative products. Some items may require extra care, inspection, and protective packaging before shipment due to their material, shape, or fragile nature.
Most orders are processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. public holidays.
During holidays, promotional events, or high-volume periods, processing may take additional time.
Packaging
We carefully pack each order to help protect the products during delivery. For vases, handcrafted items, ceramic-style décor, glass items, or other fragile decorative pieces, packaging may include protective wrap, cushioning materials, reinforced cartons, dividers, or inserts to reduce the risk of damage in transit.
If special packaging, gift wrapping, upgraded protection, or additional handling is available, any related charges will be shown before checkout is completed.
Estimated Delivery Time
Estimated delivery times are shown at checkout based on the shipping address and selected delivery option. Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect addresses, or other events outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery location, package size, package weight, and selected shipping method.
Free standard shipping is available for orders with a subtotal of $98.00 or more.
The order subtotal must remain $98.00 or higher after discounts, coupons, or promotional codes are applied in order to qualify for free shipping.
Additional costs may apply for expedited shipping, upgraded packaging, gift wrapping, fragile-item handling, or shipping insurance. Any applicable fees will be displayed before payment.
Order Tracking
After your order has been shipped, we will send a shipping confirmation email with tracking details when tracking is available. Customers may use the tracking information to check the delivery status of their package.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit number, city, state, ZIP code, and phone number.
We are not responsible for delivery delays, failed deliveries, returned packages, or extra shipping charges caused by incorrect or incomplete address information. If an order is returned to us due to address issues, we may contact you to arrange reshipment, and additional shipping fees may apply.
Damaged or Lost Packages
We take reasonable care to pack our home décor products, vases, handcrafted ornaments, and related items securely. However, damage or loss may still occur while the package is in transit.
If your package is lost or arrives damaged, please contact us promptly and provide:
Your order number
Clear photos of the outside shipping box
Photos of the inner packaging
Photos of the damaged product, if applicable
For fragile items such as vases, ceramic-style décor, glass items, or handcrafted pieces, please keep the original packaging until the issue has been reviewed, as it may be required for carrier claims or damage assessment.
After reviewing the information, we will assist you according to our Refund & Return Policy. Depending on the situation, a replacement, partial refund, or full refund may be offered where appropriate.
Risk of Loss
Risk of loss or damage passes to the customer once the package has been handed to the shipping carrier. However, we will make reasonable efforts to assist with carrier-related delivery problems, lost packages, or damage claims in accordance with our store policies.
Additional Packaging or Insurance Fees
Certain items may require extra protective packaging, special handling, or shipping insurance due to their size, weight, material, fragile nature, or product type. If any additional packaging, handling, or insurance fees apply, they will be clearly shown at checkout before the order is placed.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time. The most recent version will be posted on our website with an updated “Last Updated” date. Continued use of our website after any changes means you accept the revised Shipping Policy.
Contact Information
If you have any questions about shipping, delivery, or order tracking, please contact us:
Wonders Promo Inc – Shipping Support
Email: info@wonderspromohome.com
Phone: +1 (970) 257-8338
Address: 140 E 19th Ave Ste 514, Denver, CO 80203, United States